Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery services.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed immediately after cooling. We use insulated packaging and gel packs for temperature-sensitive products to ensure they arrive at your door in perfect condition.
Do you offer options for customers with specific dietary restrictions?
Yes, we have a dedicated selection of gluten-free, vegan, and nut-free treats. Please check the 'Dietary Collections' section on our website or view the ingredient list provided on each product page.
What is your policy on returns and refunds for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact us within 24 hours of delivery with a photo, and we will issue a replacement or a full refund.
Can I schedule a delivery for a specific date or special occasion?
Absolutely! During the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days prior to your event to account for any potential carrier delays.
Do you provide bulk discounts for corporate gifting or weddings?
We love being part of your celebrations. We offer tiered pricing for orders of 50 units or more. Please reach out to our corporate team via the 'Bulk Orders' page for a customized quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.