Returns & Exchanges Policy
At Sweet Memories, we take pride in the quality of our gourmet treats; if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement. Due to the perishable nature of our food products, we cannot accept returns for items that have been opened or are no longer in their original packaging.
Contact Support
Email our customer care team with your order number and photos of the product issues within 48 hours of delivery.
Review Process
Our team will review your request and confirm eligibility for a refund or replacement based on our quality standards.
Return Authorization
If a return is required for non-perishable gift items, we will provide a prepaid shipping label and return instructions.
Refund Processing
Once approved, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing